FAQ

Frequently Asked Questions

How long does shipping take?

Orders are processed within 1-3 business days. Standard delivery usually takes 3-7 business days after dispatch.

Do you offer free shipping?

Yes. Standard shipping is free within the contiguous United States.

How long does a reed diffuser last?

Life depends on room temperature, airflow and how many reeds you use. Flip the reeds when the scent fades. The size and expected life are listed on each product page.

Are the air fresheners safe around pets?

Use them as directed on the label, keep concentrated bottles out of reach, and ventilate the room. Birds and other sensitive pets can react to strong fragrances, so place the product where your pet cannot reach it. This is general guidance, not veterinary advice.

Can I return an opened bottle?

For hygiene and safety we cannot accept opened or used air fresheners, cleaners or pet products unless they arrived damaged or incorrect. Sealed items can be returned within 30 days. See our Refund Policy.

How do I use the cleaning products?

Follow the dilution and surface instructions on the label. Never mix cleaners, and test on a small hidden area first. Keep all cleaners away from children and pets.

How can I contact you?

Email [email protected] or use our Contact Us page.